Shipping policy

Effective Date: September 8, 2025

At SK Jersey, we are committed to providing a reliable and convenient shipping experience. This Shipping Policy explains our order processing times, available shipping methods, estimated delivery times, shipping fees, tracking, and how we handle delivery-related issues.

Shipping Options

Free Shipping

Estimated delivery: 12–15business days

Our free shipping option is suitable for customers who are not in a hurry and prefer to save on shipping costs.

Shipping Fee: $0

Fast Shipping

Estimated delivery: 7–12business days

A faster and reliable shipping option suitable for most orders.

Most destinations: 15

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully completed.

During the processing period, our team prepares, checks, and packages your order before shipment.

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when available.

Please note that the processing time is separate from the estimated shipping time.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking updates may take some time to appear after the shipping carrier receives the package.

If your tracking information has not updated for an extended period, please contact our customer service team for assistance.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

Full name
Street address
Apartment or unit number, if applicable
City
State or province
Postal or ZIP code
Country
Contact phone number

If you notice an error in your shipping address, please contact us as soon as possible.

We will try to update the address before shipment, but we cannot guarantee that changes can be made once an order has already been processed or shipped.

Lost or Delayed Packages

If your package has not arrived within the expected delivery period, please first check the tracking information provided with your order.

If your package appears to be significantly delayed, lost in transit, or marked as delivered but you have not received it, please contact us within 45 days of your order date.

Our customer service team will review the tracking information and work with the shipping carrier when necessary to investigate the issue.

Packages Marked as Delivered

If the carrier marks your package as delivered but you cannot locate it, we recommend that you:

Check around your property or mailbox.
Ask family members, neighbors, building reception, or property management.
Confirm that the shipping address on your order is correct.
Contact the local delivery carrier if necessary.

If you are still unable to locate the package, please contact us within 45 days of your order date, and we will assist you with further investigation.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or region.

Any applicable customs duties, taxes, or import fees are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may occasionally cause additional delivery delays.

Other Order or Shipping Issues

For other issues involving your order, products, shipment, or delivery, please contact us within 90 days of the order date.

Providing your order number, tracking number, and relevant photos or information may help us resolve the issue more quickly.

Package Protection and Resolution

At SoccerKit, we want customers to receive the products they ordered.

If a shipment is confirmed to be lost, seriously delayed, returned, or affected by an unexpected logistics or customs issue, please contact our customer service team.

We will review the circumstances of the shipment and work with you to provide an appropriate solution, which may include a replacement shipment or another reasonable resolution depending on the circumstances.