Refund policy

Refund Policy

Effective Date: September 27, 2025

At SK Jersey, we are committed to providing quality products and reliable customer service. We understand that there may be situations where you need to return an item or request a refund.

This Refund Policy explains the conditions, procedures, and timelines for returns, refunds, defective products, customized products, and order cancellations.

If you have any questions regarding your order, please contact us at sksoccerkit@gmail.com.

Return Eligibility

We accept eligible return requests submitted within 60 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed
  • Be in its original condition
  • Have all original tags attached
  • Be returned with its original packaging where applicable
  • Show no signs of wear, washing, alteration, damage, odors, or misuse

We reserve the right to refuse a return if the returned item does not meet these conditions.

Customized and Personalized Products

Products customized with a player name, custom name, number, badge, patch, sponsor print, or other personalized option are made specifically for the customer.

For this reason, customized or personalized products are generally not eligible for return, refund, or exchange due to a change of mind, incorrect size selection, or personal preference.

Customized products may still be eligible for a replacement or refund if:

  • The product arrives damaged
  • The product has a manufacturing defect
  • We sent the wrong product
  • The customization does not match the information submitted with the order due to an error on our part

Please carefully review all customization information, including names, numbers, sizes, and selected options, before placing your order.

How to Request a Return or Refund

To request a return or refund:

  1. Contact us at sksoccerkit@gmail.com within 60 days of receiving your order.
  2. Include your order number, the item you wish to return, and the reason for the request.
  3. If there is a product issue, please include clear photos or videos showing the problem.
  4. Our customer service team will review your request and provide return instructions if the return is approved.
  5. Do not send a return to any address without first contacting us.
  6. After receiving return instructions, securely package the item and send it to the return address provided by our customer service team.

Returns sent without prior authorization may not be accepted or processed.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product
  • Photos of the packaging if relevant

Once the issue has been verified, we will provide an appropriate solution, which may include:

  • A replacement
  • A reshipment
  • A full or partial refund

If the issue was caused by us, we will also cover reasonable return shipping costs where a return is required.

Return Shipping Costs

If the return is caused by a damaged, defective, or incorrect item resulting from an error on our part, we will cover the applicable return shipping costs or provide return instructions at no additional cost to the customer.

For returns caused by reasons such as:

  • Change of mind
  • Ordering the wrong size
  • Ordering the wrong item
  • Personal preference
  • No longer wanting the product

the customer is responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error on our part.

Refund Processing

Once we receive your returned item, we will inspect it to confirm that it meets the conditions of this Refund Policy.

Approved refunds will normally be processed within 7 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

After we issue the refund, your bank, card issuer, PayPal, or payment provider may require additional time to process and display the refund in your account. These processing times are outside our control.

Partial Refunds

In certain circumstances, only a partial refund may be granted, including when:

  • An item is returned with signs of use
  • Original packaging, tags, or accessories are missing
  • The product has been damaged after delivery
  • The returned item is not in its original condition

We will review each case individually before determining whether a partial refund is appropriate.

Exchanges

We currently do not offer direct exchanges.

If you wish to purchase a different size, style, or product, please contact us regarding the return of the original eligible item and place a new order for the desired product.

Customized or personalized products remain subject to the customized product conditions described above.

Size Selection

Customers are responsible for selecting the appropriate size before completing an order.

We recommend reviewing the size information provided on the product page before purchasing.

If you order the wrong size, an eligible non-customized item may be returned within the 60-day return period in accordance with this Refund Policy, but return shipping costs will normally be the customer's responsibility.

Customized products cannot normally be returned solely because the wrong size was selected.

Order Cancellation

If you wish to cancel your order, please contact us at sksoccerkit@gmail.com as soon as possible.

If your order has not yet entered processing, customization, or shipping, we will make reasonable efforts to cancel it.

Once an order has already been processed, customized, packed, or shipped, cancellation may no longer be possible.

Customized orders may enter production shortly after payment is confirmed, so cancellation requests should be submitted as soon as possible.

If an eligible cancellation is approved, the refund will be issued to the original payment method.

Items That Cannot Be Returned

Unless the item is damaged, defective, or incorrect due to an error on our part, the following items are generally not eligible for return:

  • Customized or personalized products
  • Products that have been worn or washed
  • Products with removed or damaged tags
  • Products that have been altered
  • Products damaged after delivery through misuse
  • Items returned outside the 60-day return period
  • Items that are not in their original condition

Return Address

Please do not return products directly to our company address unless our customer service team specifically instructs you to do so.

Return addresses may vary depending on the product, warehouse, and destination.

Before returning any product, you must first contact us at sksoccerkit@gmail.com to obtain the correct return instructions and return address.

Products returned without prior authorization may not be accepted or processed.

Contact Us

If you have questions about a return, refund, damaged product, cancellation, or any other order-related issue, please contact us:

Store: SK Jersey
Email: sksoccerkit@gmail.com
Website: https://soccerkit.cc
WhatsApp: +1 646 515 3475

Company: HUACHENLONG LIMITED
Company Address:
504 WEST ONE ASPECT
17 CAVENDISH STREET
SHEFFIELD
ENGLAND

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

Last Updated: September 27, 2025